Support Policy

Have a question? Open a support ticket!

Have you studied our knowledge base and are you still in doubt? Open a ticket at our Support desks below! Our friendly and dedicated team will be glad to help you.

Greatives Support Desk – Uranus & Uranus Lite support
Euthemians Support Desk – Reformer support


We advise you, before asking any question:

  • Study this knowledge base. It is highly possible that it will cover your questions as it is written in an analytic and easy to read way.
  • You’ve checked out HubSpot Knowledge Base.
  • Your theme is up to date.
  • Then open a ticket in our support systems.

Scope of Support

The scope of the support deals with more satisfied customers. We are willing to help you with anything around our HubSpot Themes, but we cannot promise extensive support for every modification you need. We will consider all the requests from our customers but without promising anything. So please be reasonable, nice & respectful. 🙂

In case you need professional customizations, we’ve decided to provide professional, premium quality assistance to our lovely customers. Please get a free quote exclusively here.

Support Response Time

We offer our support within 24 hours on weekdays and within 48 hours during weekends! Usually, the response time is less than that. We do our best to reach your expectations and to spread our philosophy, the Greatives philosophy.